GOOD TO KNOW
Frequently Asked Questions
Everything you need to know before, during and after your order. Can't find your answer? Email contact@glore-store.com and we'll reply within 24–48 hours.
Orders & Shipping
Where do you ship?
We ship worldwide, including the full UK, EU, US, Canada and Australia.
How long does delivery take?
Orders are processed within 1–3 business days (excluding weekends and holidays), then shipped. Delivery typically takes 5–25 business days depending on your location — customs or remote areas may take a little longer.
How do I track my order?
As soon as your order ships, we email you a tracking number and carrier details so you can follow it the whole way.
Will I be charged customs or import duties?
Depending on your country, local customs duties or taxes may apply on arrival. These are set by your government, not by us, and are the customer's responsibility.
My address was wrong — what happens?
If a parcel is returned to us due to an incorrect or incomplete address, a reshipping fee will apply to send it out again. Please double-check your address at checkout.
Returns & Refunds
What's your return policy?
You have 7 days from delivery to request a return. Once we've inspected the returned item, we issue a non-expiring digital gift card as store credit — this can be used on any future order, any time.
Do you offer cash or card refunds?
No — all eligible returns are refunded as store credit rather than to your original payment method. Full details are in our Refund Policy.
My item arrived damaged or wrong — what do I do?
Email us within 7 days of delivery at contact@glore-store.com with your order number and a photo, and we'll sort it out quickly.
What items aren't eligible for return?
Items outside the 7-day window, items not in returnable condition, and original shipping fees or taxes aren't eligible for a refund.
Payment & Trust
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AmEx), PayPal, Apple Pay and Google Pay. All prices shown at checkout include applicable taxes.
Is my payment information secure?
Yes. Checkout is encrypted and processed through trusted, industry-standard payment providers — we never see or store your full card details.
Is my personal data safe with you?
We only share data with the providers needed to run your order (payments, shipping, email) and we never sell your data. See our full Privacy Policy for details, including your GDPR rights.
Products
How do you choose what to sell?
Every product is chosen for usefulness, quality and how it fits into a real daily routine — not just because it's trending. Read more in Our Standards.
Do your product photos match what I'll receive?
Yes — we describe and photograph products as accurately as possible. If anything ever arrives different from what's shown, contact us and we'll make it right.
I still have a question — who do I contact?
We're a real, small team and we read every message ourselves.
📧 contact@glore-store.com — replies within 24–48 hours, excluding weekends and public holidays.