1. Where we ship
We ship worldwide, with UK customers at the heart of what we do.
2. Shipping cost
Standard shipping is free on every UK order, with no minimum spend. For other destinations, any shipping cost is shown at checkout before you pay.
3. Processing time
Orders are processed within 1–3 business days after payment. We do not process orders on weekends or public holidays.
4. Delivery time
Delivery takes 5–25 business days on average, depending on your destination. Customs checks or remote areas can take longer.
5. Tracking
We email you a tracking number and carrier details once your order has been dispatched.
6. Taxes and import charges
Prices shown at checkout include applicable taxes. For destinations outside the UK, import duties or customs charges may apply on delivery and are the recipient’s responsibility.
7. Delays, lost or damaged parcels
If your order has not arrived within the estimated delivery time, email us and we will look into it with the carrier. If a parcel is lost or arrives damaged, we will arrange a replacement or a refund.
8. Incorrect addresses
Please check your address carefully at checkout. If an order is returned to us because the address you gave was incorrect or incomplete, we may need to charge a reshipping fee.
9. Contact us
G’LORE STORE
1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA
Email: contact@glore-store.com
Phone: +1 505-510-5285