1. Changed your mind? Your 14-day right to cancel
You can cancel your order for any reason within 14 days of the day you receive your goods. To cancel, email contact@glore-store.com with your order number and clearly tell us you want to cancel. You then have a further 14 days to send the items back to us.
Please email us before sending anything back so we can give you the return address and instructions.
Items should be returned unused and in their original packaging. For hygiene and health-protection reasons, skincare, makeup, fragrance and other personal-care products cannot be returned for a change-of-mind refund once their seal or protective packaging has been opened after delivery. If goods are returned used or damaged by handling beyond what was needed to inspect them, we may reduce your refund to reflect the loss in value.
For change-of-mind returns you pay the cost of returning the items. We recommend a tracked service, as the items remain your responsibility until they reach us.
2. Faulty, damaged or incorrect items
If your order arrives faulty, damaged or not as described, email us with your order number and a photo. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery, and you may be entitled to a repair or replacement after that. We will pay the return postage for faulty, damaged or incorrect items, and we will either refund you or, if you prefer, send a replacement.
3. How refunds are paid
Refunds are paid to the original payment method and include the price of the items and any standard delivery charge you paid. We refund within 14 days of receiving your returned items (or of you showing us proof that you sent them back, whichever is earlier). If you cancel before your order has been dispatched, we refund within 14 days of your cancellation. Your bank or card provider may need a few extra days to show the refund.
If you would rather have store credit (a non-expiring digital gift card), just tell us and we will issue that instead.
4. Your statutory rights
This policy does not affect your statutory rights under UK consumer law.
5. Contact us
G’LORE STORE
1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA
Email: contact@glore-store.com
Phone: +1 505-510-5285